PRIVACY POLICY
Effective Date: 01 May 2026 · Version 1.0 · Governed by the New Zealand Privacy Act 2020
// 01 — OVERVIEW
Who We Are and What This Covers
Netbyte Limited ("Netbyte", "we", "us", "our") is a digital agency established in Auckland, New Zealand in 1995. We provide web design and development, digital marketing, and managed hosting services to businesses across New Zealand and internationally.
This Privacy Policy explains how we collect, use, store, and protect personal information in connection with our website at www.netbyte.com and the services we provide. It applies to anyone who visits our website, contacts us, or engages us as a client.
We are committed to complying with the New Zealand Privacy Act 2020 and its Information Privacy Principles (IPPs). If you have any questions about how we handle your personal information, please contact us directly.
// 02 — INFORMATION WE COLLECT
What Information We Collect
We collect personal information only when it is necessary for the purposes of providing our services or operating our website.
Information You Provide
- Name and contact details (email address, phone number)
- Company name and business information
- Project details and requirements submitted via our contact or project brief forms
- Correspondence and communications with our team
- Billing and invoice information for clients
Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on our website
- Referring website and search terms used to find us
- Device type and operating system
- Cookie and tracking data (see section 06)
Information From Third Parties
- Information passed to us by referral partners or clients acting on your behalf
- Publicly available business information relevant to a project brief
// 03 — HOW WE USE IT
How We Use Your Information
We use personal information only for the purposes for which it was collected or for directly related purposes.
Service Delivery
- Responding to enquiries and project briefs
- Scoping, quoting, and delivering client work
- Managing ongoing hosting, maintenance, and support relationships
- Sending invoices and managing accounts
Communication
- Keeping clients updated on project progress
- Sending service-related notifications (e.g. hosting alerts, renewal reminders)
- Responding to support requests
Business Operations
- Improving our website and services based on usage data
- Analysing enquiry patterns to better understand our audience
- Complying with legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not send unsolicited marketing emails without your consent.
// 04 — STORAGE & SECURITY
How We Store and Protect Your Information
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure.
Security Measures
- SSL encryption across all Netbyte web properties
- Secure, access-controlled hosting infrastructure on NZ and AU-based servers
- Restricted internal access to personal information on a need-to-know basis
- Regular security scans and automated monitoring
- Secure handling of client credentials and access details
While we take every reasonable precaution, no data transmission or storage system is completely secure. If you have reason to believe your interaction with us has been compromised, please contact us immediately.
// 05 — SHARING & DISCLOSURE
When We Share Your Information
We do not share your personal information except in the following limited circumstances.
Service Providers
We may share information with trusted third-party service providers who assist in delivering our services — for example, cloud hosting providers, payment processors, or project management platforms. These providers are required to handle your information securely and only for the purposes we specify.
Legal Requirements
We may disclose personal information if required to do so by law, regulation, or a valid legal process, or where we believe disclosure is necessary to protect the rights, property, or safety of Netbyte, our clients, or others.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, personal information held by us may be transferred to the relevant parties as part of that transaction. We will notify affected individuals where required by law.
With Your Consent
We may share information in other circumstances with your explicit consent.
// 06 — COOKIES & TRACKING
Cookies and Website Tracking
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site.
Types of Cookies We Use
- Essential cookies - Required for the website to function correctly
- Analytics cookies - Help us understand traffic patterns and page performance (e.g. Google Analytics)
- Marketing cookies - Used to track the effectiveness of advertising campaigns (e.g. Google Ads, Meta)
Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about managing cookies, visit www.allaboutcookies.org.
Google Analytics
We use Google Analytics to collect anonymised data about website usage. This data is processed by Google in accordance with their privacy policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
// 07 — YOUR RIGHTS
Your Privacy Rights
Under the New Zealand Privacy Act 2020, you have the following rights in relation to your personal information held by Netbyte.
Right of Access
You have the right to request access to the personal information we hold about you. We will respond to such requests within 20 working days as required by the Act.
Right of Correction
If you believe that personal information we hold about you is incorrect, incomplete, or outdated, you have the right to request that we correct it.
Right to Complain
If you believe we have breached the Privacy Act 2020 in the way we have handled your personal information, you have the right to make a complaint. You can raise your concern with us directly in the first instance, or you may contact the Office of the Privacy Commissioner at www.privacy.org.nz or by calling 0800 803 909.
To exercise any of these rights, please contact us using the details in section 11. We may need to verify your identity before processing your request.
// 08 — THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites and our services may integrate with third-party platforms. This Privacy Policy applies only to Netbyte and our operations - we are not responsible for the privacy practices of third-party websites or services.
We encourage you to review the privacy policies of any third-party services you interact with, including but not limited to Google, Meta, Stripe, and any platforms we may use in delivering services on your behalf.
// 09 — DATA RETENTION
How Long We Keep Your Information
We retain personal information only for as long as is necessary for the purposes for which it was collected, or as required by law.
- Enquiry data - Retained for up to 2 years from last contact
- Client project records - Retained for the duration of the client relationship plus 7 years for accounting and legal purposes
- Hosting and technical records - Retained for the duration of the hosting agreement plus 12 months
- Website analytics data - Retained in accordance with Google Analytics default retention settings (26 months)
When personal information is no longer required, we securely delete or anonymise it.
// 10 — POLICY CHANGES
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the effective date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website or services following any changes constitutes acceptance of the updated policy.
// 11 — CONTACT US
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact us:
Company: Netbyte Limited
Address: Level 1, 20 Augustus Terrace, Auckland, New Zealand
Email: enquiries@netbyte.com
Phone: +64 9 521 5553
Web: www.netbyte.com